Emergency Contacts and Support

In an emergency, call 110 or 112 immediately. Stay on the line and follow the instructions you are given.

Be prepared to provide the following information:

• Who is calling?

• Where did it happen?

• What happened?

• How many people are affected?

Stay on the line in case there are any further questions.

In case of poisoning or suspected exposure to toxic substances:

Erfurt Poison Control Centre: +49 361 730 730

FH Erfurt Security Service – first point of contact for incidents on campus: +49 361 6700 888

Help in a Mental Health Crisis

If you are feeling overwhelmed or experiencing an acute mental health crisis, the following services can provide support (often in German, please ask for support in other languages):

Immediate support (available 24/7, anonymously if you wish):

• Telephone Counselling Service (Telefonseelsorge): 0800 1110 111 or 0800 1110 222

• International Helplines: https://www.telefonseelsorge.de/internationale-hilfe/#ihkontakt

• Violence against Women Helpline: 116 016

• Violence against Men Helpline: 0800 123 99 00

Medical assistance:

• Medical On-Call Service: 116 117

• Helios Hospital Erfurt (Emergency Centre): +49 361 781 6038

• Catholic Hospital Erfurt (Emergency Department): +49 361 654 1260

Counselling and support:

• Erfurt Social Psychiatric Service: +49 361 655 4248

• University of Erfurt Support Hotline: +49 361 30252964