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      University Computer Centre

      Our Mission

      The Computer Centre is the central IT service provider at the University of Applied Sciences Erfurt. We operate the information technology infrastructure, service applications and IT-supported processes to ensure the work of the three essential core areas of teaching, research and administration at the University of Applied Sciences. With its expertise, the Computer Centre aims to provide competent advice on all IT issues.

      Service Desk

      +49 361 6700-333333@fh-erfurt.de

      Remote maintenance

      Where can I get help?

      In your faculty

      If students and academic staff have any questions about the use of IT resources (basics, services and apps), they can ask the IT administrators in their faculties. They are all skilled individuals who can directly deal with your problems.

      At the university

      Administrative and faculty staff should contact the University Computer Centre with any questions regarding the use of central IT resources. You can reach us via the ticket system, by email at 333@fh-erfurt.de, or by telephone on 0361 6700-333.

      Services for students

      Some services (e.g. Microsoft) can only be used from the start of the semester.

        • Hochschul-Account (university account)
          Your "Hochschul-Account" is the your central login name. You will receive this with your enrolment documents. After you have activated your account, you will have access to our services and apps.
          ( more information | user portal )

          WiFi "eduroam"
          The Wi-Fi network "eduroam" is available to you at our university and at many other institutions around the world. To access it, use your university account with the addition of your home institution's domain "@fh-erfurt.de".
          ( more information )

          Individual data storage
          A private storage area is available for you to store your own data. It is accessible from anywhere in the world and is backed up daily.
          ( NetStorage )

          Workstations
          You will find PC workstations for free use in the university library and the PC pools of your faculty.

      • Email
        Email communication at the University of Applied Sciences Erfurt takes place exclusively through your @fh-erfurt.de address. You can check your mail either using web access from your browser or IMAP access from an app.
        ( more information | web access )

        E-learning
        The e-learning platform offers you numerous functions for your studies and enables you to exchange information through pinboards, forums or chats in self-contained course areas.
        ( more information | e-learning platform )

        Exchanging data
        You can quickly share larger files with other people for a limited period of time with "GigaMove". In addition, storage space can be provided so that files can be received.
        ( more information | GigaMove )

        Cloud services
        For flexible access to files, the Computer Centre offers a secure cloud solution. Auch Tools zur Kommunikation und Teilen sind integriert.
        ( more information | Nextcloud )

        Conferencing services
        The Computer Centre provides the Cisco cloud service Webex as a collaboration platform for video/audio conferencing, online meetings, online training, online events and webinars.
        ( more information | Cisco Webex )

        Printing and photocopying
        Use your thoska+ to print and photocopy up to A3 format at cost price at the following locations:

        • Altonaer Straße (University Library)
        • Schlüterstraße (room 209)
        • Leipziger Straße (room LZ 1.E.04)

        Scheduling tool
        With the online scheduling tool of the German Research Network (DFN), polls can be taken easily, quickly and without compromising your privacy.
        ( DFN-Terminplaner )

      • Timetable
        You can compile and view your own timetables via our timetable portal and access them using your calendar app.
        ( timetable portal )

        E-learning
        The e-learning platform offers you numerous functions, such as easy retrieval and posting of course materials, assignment upload, electronic tests or the integration of a forum in a self-contained course area. You can apply for rooms, courses and authorisation from your course administrator.
        ( more information | e-learning - Moodle )

        Student ID card thoska+
        This multifunctional chip card can be used for a variety of purposes, such as student ID, semester ticket, library use and cashless payment.
        ( more information )

        Student records
        In your student records you can register and unregister for examinations, view your transcript of grades and generate certificates of enrolment.
        ( student records )

        Software for your studies
        You will find computer pools with specialist software in your faculty. Please contact your departmental administrator for information on usage times and access options.
        ( departmental administrators )

        Software for private use
        For the duration of your degree course, certain software companies offer students the opportunity to use their apps on your private end-user devices free of charge.
        ( more information )

        Media technology in classrooms
        For information on the use of centrally managed rooms equipped with media technology, click here.
        ( more information )

        Borrowing technical equipment
        Please contact your departmental administrator for information on borrowing presentation equipment.
        ( departmental administrators )

      Direct Access